Frequently Asked Questions

How long will it take before I receive my order?

The wallpaper is only produced when the order has been placed. In the Netherlands you will receive your order within 2-4 working days. In the rest of Europe 5-7 working days.

Are your products sustainable?

We find sustainability very important and have therefore taken a number of measures to produce and deliver as sustainably as possible. For example, we only make what is ordered, our rugs are made in Europe and we use recycled material where possible. For everything about how we approach sustainability, see our 'sustainability' page [link].

Do you have a showroom?

Because we don't have a physical store, we can keep costs lower. We are happy to advise you. Send an email with photos.

Can I return my order?

All products are custom made. You cannot return products because we cannot resell them. We do think it is important that you are satisfied. Is an order not to your satisfaction? Please contact us so that we can find a suitable solution together.

Can I attach the wallpaper myself?

Our wallpaper is made in such a way that it is wall-to-wall, but can be applied by yourself. It is best to apply the wallpaper at least in pairs. Check the product page for installation instructions.

Do you have other matching interior products?

We will start with wallpaper, but will soon expand to other products, such as rugs. Keep an eye on it via our Instagram channel.

I would like to design for you.

Good news! We connect designers with consumers on our platform. Would you like to join us as a designer? Send an email to gonette @ decorazzi.com.